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REPAIR POLICY
Hotline will repair or replace, at our sole discretion, your product if found under normal use and proper care, to be defective. The decision to replace or repair a product is made by Hotline Warranty Department after receipt of the defective product. Suits without a copy of the original receipt will not be covered under warranty. The following is NOT covered under warranty:
- Alterations
- Fading from Sunlight
- Products classified as seconds
- Material over 1 year from original date of purchase
- Warranty request without original receipt
- Repairs or alterations completed by anyone other than Hotline Wetsuits
All items must be CLEAN and DRY or there will be a $10 cleaning fee. We suggest you ship with insurance and proof of delivery as Hotline is not responsible for items lost or damaged in shipping. Be sure to include a note with your address, phone, email, and instructions. Hotline will contact you with an estimate and obtain payment information at that time. Repairs are typically completed within 2 weeks.
Please call the Hotline Showroom if you have additional questions: 831-425-5924
Ship your suit dry and sand free to:
Hotline Wetsuits
Attn: Repair Dept.
509B Swift Street
Santa Cruz, CA 95060