TERMS AND CONDITIONS

ABOUT US

SURF SWAP MEET

REPAIR POLICY

CUSTOMER SERVICE

WETSUIT CARE

ACCESSORIZE CARE

YOUTH TRADE-IN PROGRAM

SIZING

PRODUCT AVAILABILITY

FREE SHIPPING OFFER

DESCRIPTIONS AND IMAGES

QUALITY

PRICES AND TAX

PAYMENT

HOW TO CONTACT US

CANCELING AN ORDER

RETURN AND EXCHANGE POLICY

SHIPPING



      ABOUT US     
Hotline Wetsuits was established in 1979 by Brenda Scott Rogers. Brenda followed the natural transition from women's surfing pioneer (1978 recipient of the International Surfing Professionals' prestigious "Rookie of the Year" to a leading female role model in the surf industry. Brenda translated the same drive, conviction and love of surfing that was the impetus behind her professional surfing success into an unparalleled business philosophy a philosophy that revolves around quality, innovation and integrity. This is why Hotline has never lost sight of it's original intended purpose: to design, manufacture and distribute the highest-quality performance oriented surf accessories and wetsuits available in the world. It's an ideal we continually strive towards; and like our employees, our loyal customers have embraced the benefits of this straightforward, hype-free approach. Hotline never places fashion above function. We make our wetsuits to handle and withstand the judgment of Mavericks, and not the fashion industry. And this standard, this strategy, has made a world of difference in the caliber of products we offer.

Take a look for yourself at the attention to detail and workmanship that sets Hotline apart. Inspect our hand-tied surf leashes (yes, we still make them one at a time, by hand, for the highest quality assurance), or compare the level of concentration our factory employees put into the small but imperative details like stitching, cuffing, gluing. Then, and only then, can you appreciate all the elements that indicate the pride we have in the products we build and sell.

Finally, we at Hotline recognize that a satisfied Hotline customer is true measure of our success, and for this we thank you. See you in the line-up.
BACK TO TOP


      REPAIR POLICY
Hotline will repair or replace, at our sole discretion, your product if found under normal use and proper care, to be defective. The decision to replace or repair a product is made by the Hotline Warranty Department after receipt of the defective product. SUITS WITHOUT A COPY OF THE ORIGINAL RECEIPT WILL NOT BE COVERED UNDER WARRANTY.
 

The following will not be Covered Under Warranty:
- Alterations
- Fading from sunlight
- Products classified as seconds
- Materials over 1 year from date of original purchase
- Warranty request without original receipt
- Repairs or alterations done by anyone other than Hotline Wetsuits.

 All items being returned to Hotline Repair Department must be CLEAN and DRY or there will be a $10 cleaning fee. Suits can be sent through your local retailer or postage paid directly to Hotline Repair. Please select a guaranteed delivery service that provides parcel tracking information, insurance and proof of delivery. Hotline Wetsuits is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of tracking is unavailable.  Be sure to include a note with your address, daytime phone number, email address and instructions, you can ask for a repair quote. Repairs have a two (2) week return.

Send to:
Hotline Wetsuits
ATTN: Repairs
719 Swift St. #56
Santa Cruz, CA 95060

 

DONATIONS or RESALE
Hotline Wetsuits reserves the right to donate or resale any wetsuit that have not been claimed. We will donate or resale any wetsuit that remain unclaimed after ninety (90) calendar days from the pick-up date.
 

If you have questions, please contact us at 1-831-425-5920.

 

BACK TO TOP

      CUSTOMER SERVICE
We pride ourselves on our customer service and are always willing to assist you with any issues you may have. Please contact us via email at
info@hotlineonline.com

Due to various email settings, our email message may be delivered to your spam or bulk mail folder. Should you not receive a reply from us, you may have entered our email address incorrectly or your spam filter won't let us through.
BACK TO TOP

      WETSUIT CARE
We recommend rinsing fresh water after each use and hang dry. Avoid abrasive surfaces, like concrete and Velcro. NO NOT LEAVE IN DIRECT SUNLIGHT, MACHINE DRY.
BACK TO TOP

      ACCESSORIZE CARE
We recommend rinsing your wetsuit with fresh water after each use and hang dry; Store wetsuit in a cool, dry place. Avoid peeing in your suit, it deteriorates neoprene and abrasive surfaces, like concrete and Velcro. NO NOT LEAVE IN DIRECT SUNLIGHT, MACHINE DRY.
BACK TO TOP

HOTLINE YOUTH TRADE-IN PROGRAM

Within a year of purchase, return your child's suit for up to 50% of its original purchase price to receive trade-in credit toward a new youth full suit. Hotline only offers this program out of our Santa Cruz Showroom store.

For example, when you buy a Hotline Toddler Phoenixx BZ full suit for $119.95, you have 12 months to trade it in towards a new full suit. The trade in value could be as much at $60 if it's still in good shape (and most are).

Please refer to the following policies for toddler to junior suit trade-ins:

-        Only Hotline Brand toddler or junior wetsuits are eligible for the trade-in program.

-        We ask customers to bring the wetsuit in clean and dry.

-        Based on the condition and date of purchase the customer is eligible   to receive a credit of up to half the current retail price.

-        The credit may be redeemed towards a New FULL Priced Hotline brand   wetsuit.

-        Credit may not be applied toward clearance or used wetsuits

-         Sale discounts and other promotional offers do not apply.
BACK TO TOP

 

      SIZING
The sizing charts are to be used only as guidelines to help you find the right size. Since every person has unique proportions and fit preferences, these charts do not guarantee a perfect fit. We highly recommend you measure yourself precisely to ensure an accurate fit. Please see our Size Chart for more information or contact us at
info@hotlineonline.com if you need assistance with sizing.
BACK TO TOP

      PRODUCT AVAILABILITY
Occasionally, we may take your order and consequently discover that the item is not available for shipping (sold out, damaged or defective). In such cases, we will notify you via email of the status and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order.

Product availability is subject to change without notice. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
BACK TO TOP

       FREE SHIPPING OFFERS
FREE SHIPPING ON U.S. ORDER $180 OR MORE

 

  • Add qualifying items totaling $180 or more to your shopping cart.
  • Enter offer code SURF180 at checkout.
  • Shipping & handling charges will automatically be deducted for eligible orders after code is applied.
  • Valid through 11:59pm PST on May 27, 2013.

Valid for free standard shipping & handling anywhere in the 48 contiguous United States; Alaska, Hawaii & the U.S. Territories only $4.99. Gift cards, gift wrap and kits, shipping & handling and taxes do not qualify toward offer eligibility. Offer subject to adjustment due to returns, cancellations and exchanges. Not valid on previous purchases or store purchases. Not valid with any other shipping offers or offers that provide discounts on your entire order. For orders outside the U.S., taxes and duties may apply. Offer may be modified or discontinued at any time without notice.
BACK TO TOP

      DESCRIPTIONS AND IMAGES
We strive to portray accurate descriptions of our products. Hotline Wetsuits does not warrant that product descriptions, photos or other content of this site is accurate, complete, reliable, current, or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. Color variations may occur due to monitor settings or descriptions may be incomplete due to human error. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and Hotline Wetsuits reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information.
BACK TO TOP

      QUALITY
Hotline’s legendary warmth, durability, and flexibility allows you to perform your best in the worst conditions.
BACK TO TOP

      PRICES AND TAX
All prices are subject to change without notice. Consistent with the California State sales tax law, items purchased and shipped to addresses in California State are subject to applicable sales tax.
BACK TO TOP

      PAYMENT
Hotlineonline.com accepts Credit or Debit; MasterCard, Visa, and American Express. We sell our products worldwide in US currency.
BACK TO TOP

      How to contact Us
If you have any questions or concerns, you may contact us in any of the following ways
1.You may send an email to
info@hotlineonline.com

2.You may send mail to the following postal address: Hotline Wetsuits Customer Service 719 Swift Street STE #56, Santa Cruz, California 95060

3.You may call the following telephone number: 1-800-521-2982

4. You may fax the following number: 888-507-7565

BACK TO TOP
 

      CANCELING AN ORDER
Unfortunately, orders cannot be canceled once you have completed the checkout process. If you have accidentally ordered the wrong size and your order has not shipped contact us as soon as possible at
info@hotlineonline.com and we will try our best to accommodate an exchange of size.
BACK TO TOP

      RETURN AND EXCHANGE POLICY
Thank you for shopping at Hotline Wetsuits! The Return and Exchange Policy described below.

How to Return a Stock Item for Exchange or Credit
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 90 days of your purchase.  

Schedule of Fees within 90 days:Within 7 days Full Refund, within 30 days Store Credit, within 90 days 15% Restocking fee or current market value.

Hot Specials: Returns within 30days only. No guarantee exchange available for size or color.

Custom Stock Merchandise: Orders with alterations will not be accepted for return. All custom orders are final sale.

To make a return or exchange by mail:

  1. Please include a copy of your receipt, invoice or gift packing list, or if you no longer have one of these, a letter with the following information:

-         Name

-         Member or customer number

-         Address

-         Phone number

-         E-mail address

-         When, where and by whom the purchase was made

-         Reason for the return

-         Purchase price of the item(s)

  1. Please specify whether you would like an exchange, or a repair. Insure the package for your protection and return to:

                                

                                    UPS and USPS:

                                    Hotline Wetsuits Repair

                                    719 Swift Street Suite #56

                                    Santa Cruz, Ca 95060                  

Shipping Fee on Exchanges : All exchanges within the 48 states will be free of shipping from Hotline to send exchange merchandise if returned within 7 days from receiving at destination. A nominal flat fee of $15 dollars for residence in Alaska and Hawaii for exchanges only.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges

If your purchased item is in original unused condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, shipping is free within 48 contigious states.
A nominal flat fee of $15 dollars for residence in Alaska and Hawaii for exchanges only.

FINAL SALES: All sales of Gift cards, e-gift certificates, accessorize and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
BACK TO TOP

      SHIPPING
We ship our products via
UPS Ground. All orders receive a delivery confirmation number upon shipping. Orders are shipped from Santa Cruz, CA. Domestic orders take about 7 business days to be delivered and international orders take about 14 business days.
BACK TO TOP

      SECURITY/PRIVACY
At Hotline Wetsuits your security and privacy is very important to us. We use
Authorize.net for all of our payments, and Authorize.net automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
BACK TO TOP

If you have any questions about our privacy policy, products or placing an order, you can contact us at info@hotlineonline.com; we will be happy to answer your questions.

TERMS AND CONDITIONS

ABOUT US

SURF SWAP MEET

REPAIR POLICY

CUSTOMER SERVICE

WETSUIT CARE

ACCESSORIZE CARE

YOUTH TRADE-IN PROGRAM

SIZING

PRODUCT AVAILABILITY

FREE SHIPPING OFFER

DESCRIPTIONS AND IMAGES

QUALITY

PRICES AND TAX

PAYMENT

HOW TO CONTACT US

CANCELING AN ORDER

RETURN AND EXCHANGE POLICY

SHIPPING



      ABOUT US     
Hotline Wetsuits was established in 1979 by Brenda Scott Rogers. Brenda followed the natural transition from women's surfing pioneer (1978 recipient of the International Surfing Professionals' prestigious "Rookie of the Year" to a leading female role model in the surf industry. Brenda translated the same drive, conviction and love of surfing that was the impetus behind her professional surfing success into an unparalleled business philosophy a philosophy that revolves around quality, innovation and integrity. This is why Hotline has never lost sight of it's original intended purpose: to design, manufacture and distribute the highest-quality performance oriented surf accessories and wetsuits available in the world. It's an ideal we continually strive towards; and like our employees, our loyal customers have embraced the benefits of this straightforward, hype-free approach. Hotline never places fashion above function. We make our wetsuits to handle and withstand the judgment of Mavericks, and not the fashion industry. And this standard, this strategy, has made a world of difference in the caliber of products we offer.

Take a look for yourself at the attention to detail and workmanship that sets Hotline apart. Inspect our hand-tied surf leashes (yes, we still make them one at a time, by hand, for the highest quality assurance), or compare the level of concentration our factory employees put into the small but imperative details like stitching, cuffing, gluing. Then, and only then, can you appreciate all the elements that indicate the pride we have in the products we build and sell.

Finally, we at Hotline recognize that a satisfied Hotline customer is true measure of our success, and for this we thank you. See you in the line-up.
BACK TO TOP


      REPAIR POLICY
Hotline will repair or replace, at our sole discretion, your product if found under normal use and proper care, to be defective. The decision to replace or repair a product is made by the Hotline Warranty Department after receipt of the defective product. SUITS WITHOUT A COPY OF THE ORIGINAL RECEIPT WILL NOT BE COVERED UNDER WARRANTY.
 

The following will not be Covered Under Warranty:
- Alterations
- Fading from sunlight
- Products classified as seconds
- Materials over 1 year from date of original purchase
- Warranty request without original receipt
- Repairs or alterations done by anyone other than Hotline Wetsuits.

 All items being returned to Hotline Repair Department must be CLEAN and DRY or there will be a $10 cleaning fee. Suits can be sent through your local retailer or postage paid directly to Hotline Repair. Please select a guaranteed delivery service that provides parcel tracking information, insurance and proof of delivery. Hotline Wetsuits is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of tracking is unavailable.  Be sure to include a note with your address, daytime phone number, email address and instructions, you can ask for a repair quote. Repairs have a two (2) week return.

Send to:
Hotline Wetsuits
ATTN: Repairs
719 Swift St. #56
Santa Cruz, CA 95060

 

DONATIONS or RESALE
Hotline Wetsuits reserves the right to donate or resale any wetsuit that have not been claimed. We will donate or resale any wetsuit that remain unclaimed after ninety (90) calendar days from the pick-up date.
 

If you have questions, please contact us at 1-831-425-5920.

 

BACK TO TOP

      CUSTOMER SERVICE
We pride ourselves on our customer service and are always willing to assist you with any issues you may have. Please contact us via email at
info@hotlineonline.com

Due to various email settings, our email message may be delivered to your spam or bulk mail folder. Should you not receive a reply from us, you may have entered our email address incorrectly or your spam filter won't let us through.
BACK TO TOP

      WETSUIT CARE
We recommend rinsing fresh water after each use and hang dry. Avoid abrasive surfaces, like concrete and Velcro. NO NOT LEAVE IN DIRECT SUNLIGHT, MACHINE DRY.
BACK TO TOP

      ACCESSORIZE CARE
We recommend rinsing your wetsuit with fresh water after each use and hang dry; Store wetsuit in a cool, dry place. Avoid peeing in your suit, it deteriorates neoprene and abrasive surfaces, like concrete and Velcro. NO NOT LEAVE IN DIRECT SUNLIGHT, MACHINE DRY.
BACK TO TOP

HOTLINE YOUTH TRADE-IN PROGRAM

Within a year of purchase, return your child's suit for up to 50% of its original purchase price to receive trade-in credit toward a new youth full suit. Hotline only offers this program out of our Santa Cruz Showroom store.

For example, when you buy a Hotline Toddler Phoenixx BZ full suit for $119.95, you have 12 months to trade it in towards a new full suit. The trade in value could be as much at $60 if it's still in good shape (and most are).

Please refer to the following policies for toddler to junior suit trade-ins:

-        Only Hotline Brand toddler or junior wetsuits are eligible for the trade-in program.

-        We ask customers to bring the wetsuit in clean and dry.

-        Based on the condition and date of purchase the customer is eligible   to receive a credit of up to half the current retail price.

-        The credit may be redeemed towards a New FULL Priced Hotline brand   wetsuit.

-        Credit may not be applied toward clearance or used wetsuits

-         Sale discounts and other promotional offers do not apply.
BACK TO TOP

 

      SIZING
The sizing charts are to be used only as guidelines to help you find the right size. Since every person has unique proportions and fit preferences, these charts do not guarantee a perfect fit. We highly recommend you measure yourself precisely to ensure an accurate fit. Please see our Size Chart for more information or contact us at
info@hotlineonline.com if you need assistance with sizing.
BACK TO TOP

      PRODUCT AVAILABILITY
Occasionally, we may take your order and consequently discover that the item is not available for shipping (sold out, damaged or defective). In such cases, we will notify you via email of the status and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order.

Product availability is subject to change without notice. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
BACK TO TOP

       FREE SHIPPING OFFERS
FREE SHIPPING ON U.S. ORDER $180 OR MORE

 

  • Add qualifying items totaling $180 or more to your shopping cart.
  • Enter offer code SURF180 at checkout.
  • Shipping & handling charges will automatically be deducted for eligible orders after code is applied.
  • Valid through 11:59pm PST on May 27, 2013.

Valid for free standard shipping & handling anywhere in the 48 contiguous United States; Alaska, Hawaii & the U.S. Territories only $4.99. Gift cards, gift wrap and kits, shipping & handling and taxes do not qualify toward offer eligibility. Offer subject to adjustment due to returns, cancellations and exchanges. Not valid on previous purchases or store purchases. Not valid with any other shipping offers or offers that provide discounts on your entire order. For orders outside the U.S., taxes and duties may apply. Offer may be modified or discontinued at any time without notice.
BACK TO TOP

      DESCRIPTIONS AND IMAGES
We strive to portray accurate descriptions of our products. Hotline Wetsuits does not warrant that product descriptions, photos or other content of this site is accurate, complete, reliable, current, or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. Color variations may occur due to monitor settings or descriptions may be incomplete due to human error. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and Hotline Wetsuits reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information.
BACK TO TOP

      QUALITY
Hotline’s legendary warmth, durability, and flexibility allows you to perform your best in the worst conditions.
BACK TO TOP

      PRICES AND TAX
All prices are subject to change without notice. Consistent with the California State sales tax law, items purchased and shipped to addresses in California State are subject to applicable sales tax.
BACK TO TOP

      PAYMENT
Hotlineonline.com accepts Credit or Debit; MasterCard, Visa, and American Express. We sell our products worldwide in US currency.
BACK TO TOP

      How to contact Us
If you have any questions or concerns, you may contact us in any of the following ways
1.You may send an email to
info@hotlineonline.com

2.You may send mail to the following postal address: Hotline Wetsuits Customer Service 719 Swift Street STE #56, Santa Cruz, California 95060

3.You may call the following telephone number: 1-800-521-2982

4. You may fax the following number: 888-507-7565

BACK TO TOP
 

      CANCELING AN ORDER
Unfortunately, orders cannot be canceled once you have completed the checkout process. If you have accidentally ordered the wrong size and your order has not shipped contact us as soon as possible at
info@hotlineonline.com and we will try our best to accommodate an exchange of size.
BACK TO TOP

      RETURN AND EXCHANGE POLICY
Thank you for shopping at Hotline Wetsuits! The Return and Exchange Policy described below.

How to Return a Stock Item for Exchange or Credit
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 90 days of your purchase.  

Schedule of Fees within 90 days:Within 7 days Full Refund, within 30 days Store Credit, within 90 days 15% Restocking fee or current market value.

Hot Specials: Returns within 30days only. No guarantee exchange available for size or color.

Custom Stock Merchandise: Orders with alterations will not be accepted for return. All custom orders are final sale.

To make a return or exchange by mail:

  1. Please include a copy of your receipt, invoice or gift packing list, or if you no longer have one of these, a letter with the following information:

-         Name

-         Member or customer number

-         Address

-         Phone number

-         E-mail address

-         When, where and by whom the purchase was made

-         Reason for the return

-         Purchase price of the item(s)

  1. Please specify whether you would like an exchange, or a repair. Insure the package for your protection and return to:

                                

                                    UPS and USPS:

                                    Hotline Wetsuits Repair

                                    719 Swift Street Suite #56

                                    Santa Cruz, Ca 95060                  

Shipping Fee on Exchanges : All exchanges within the 48 states will be free of shipping from Hotline to send exchange merchandise if returned within 7 days from receiving at destination. A nominal flat fee of $15 dollars for residence in Alaska and Hawaii for exchanges only.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges

If your purchased item is in original unused condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, shipping is free within 48 contigious states.
A nominal flat fee of $15 dollars for residence in Alaska and Hawaii for exchanges only.

FINAL SALES: All sales of Gift cards, e-gift certificates, accessorize and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
BACK TO TOP

      SHIPPING
We ship our products via
UPS Ground. All orders receive a delivery confirmation number upon shipping. Orders are shipped from Santa Cruz, CA. Domestic orders take about 7 business days to be delivered and international orders take about 14 business days.
BACK TO TOP

      SECURITY/PRIVACY
At Hotline Wetsuits your security and privacy is very important to us. We use
Authorize.net for all of our payments, and Authorize.net automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
BACK TO TOP

If you have any questions about our privacy policy, products or placing an order, you can contact us at info@hotlineonline.com; we will be happy to answer your questions.